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ServiceNow
Account Escalation Manager
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 23, 2025
ServiceNow is seeking an Account Escalation Manager to manage proactive escalation engagements, focusing on delivering personalized support to customers. This role involves establishing trusted advisor relationships, maintaining regular communication, and ensuring customer satisfaction with the ServiceNow platform. It's not a sales role, but rather a proactive account support position.
Requirements
- Leveraging AI to integrate into work processes and problem-solving
- Strong communication and interpersonal skills
- Experience with Enterprise Software (ITIL related)
- Excellent organizational and analytical skills
- Experience with technical end-users
Requirements Summary
AI integration experience and strong communication skills are key. Experience with ITIL related software and customer support. No specific education level requirement
