AltaGas - Sr. Manager, Service Integration

AltaGas is seeking a Senior Manager of Service Integration to lead the strategic development, implementation, and continuous improvement of IT Service Management (ITSM) practices across the organization.

Requirements

• 7+ years in operational/service management roles, including ITSM leadership in large, complex environments and 2+ years supervisory experience.
• Proven experience with ITIL frameworks and ITSM best practices.
• Hands-on expertise with ServiceNow, including administration, workflow design, and reporting.
• Strong leadership, communication, and stakeholder management skills.
• Experience managing IT Asset Management processes and tools.
• Financial acumen with experience managing budgets and vendor relationships.
• Familiarity with Lean, Agile, and DevOps principles.
• Knowledge of integrated IT monitoring tools (e.g., SolarWinds, Ignio) is an asset.
• Program/project management experience is advantageous.
• ITIL V3 Expert or ITIL 4 Managing Professional.

Benefits

• Competitive compensation
• Comprehensive benefits
• Opportunities for professional growth