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Analyst, Digital Education and Patient Experience
Digital Education Analyst at University Health Network (Toronto). Support digital strategy, education technology, and patient experience initiatives. Requires health informatics/business analysis degree, 2-3 years experience, ServiceNow expertise, strong analytical skills. HOOPP pension, flexible work, development opportunities.
Job description
The Analyst will support the Executive Director, Education Technology Innovation and Director, Digital Education and Patient Experience with the alignment of UHN's digital strategy and organizational priorities in education and patient care. The Analyst will be responsible for supporting strategic planning, capital roadmap development, demand management, and key areas of focus on technology needs for learners and patients.
Requirements
- Undergraduate Degree in Health Informatics, Health Administration, Business Analysis or related field with minimum 2 - 3 years industry experience
- Sound knowledge and understanding of project, program and portfolio management (planning, implementation, evaluation, risk assessment, benefits realization)
- Experience in requirements gathering, business analysis and/or problem resolution
- Excellent problem recognition and problem-solving abilities
- Excellent organization, analytical, interpersonal, and prioritization skills
- Experience with hardware and/or software vendor relations
- Well-developed ability to evaluate situations and be able to make judgment calls on complex situations such as timeliness of escalating an issue
- Experience with workflow analysis, system testing and project schedules
- Well-developed written and oral communication skills
- Demonstrated ability to work well in an in-person or a remote team environment
- Demonstrated ability to work with Microsoft Suite (Outlook, Excel, PowerPoint, Word)
- Experience working with ServiceNow and/or Microsoft BI (or equivalent), SharePoint would be an asset
Benefits
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
