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Herbalife
Analyst, GBS Support Center
Join Herbalife in Bangalore as a GBS Support Center Analyst. Leverage ServiceNow for top-tier support in Finance & HR. Requires 2-5 years help desk experience.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Human Resources Service Delivery
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
July 14, 2025
The GBS Support Center Analyst will manage a customer-focused Help Desk that offers top-quality front-line support to employees related to GBS Finance and Human Resources functions.
Requirements
- Deliver high service level quality according to KPIs and SLAs defined in the Service Partnership Agreements and all relevant productivity targets.
- Resolve all day-to-day issues and inquiries raised by employees, internal and external parties.
- Use the ServiceNow case management system to manage and close cases according to instructions and guidelines.
Benefits
- Opportunity to work in a customer-focused Help Desk environment
- Chance to grow relationships with internal and external customers
- Potential for career growth and development
Requirements Summary
Bachelor’s or Associate Degree in Business Administration, Accounting, Human Resources, or another business-related field. 2–5 years of experience in a help desk environment
