Analyst-KDNI

This Analyst role involves handling user requests, providing global application support, coordinating across teams, and acting as a team player. The role requires being proactive, flexible, and having strong communication skills, especially in a dynamic environment with 24/7 support. Knowledge of global support tools like ServiceNow and Jira is essential.

Requirements

• Handle multiple user requests or incidents efficiently.
• Follow standard operating procedures (SOPs) for resolution.
• Escalate issues to higher teams when necessary.
• Familiarity with global support tools (e.g., ServiceNow, Jira).
• Maintain shift handover logs and ensure continuity.
• Collaborate with infrastructure, application, and business teams.
• Document resolutions and share knowledge.