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Academy Sports + Outdoors
Analyst Technical Support
Technical Support Analyst at Academy Sports + Outdoors, Texas. Provide 24/7 support for retail devices. Manage incidents in ServiceNow. Troubleshoot Windows, iOS, Android. Requires 3+ years experience, ITIL certification preferred.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
October 24, 2025
Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. As a Technical Support Analyst, you’ll provide 24/7 first- and second-level support for our retail stores—troubleshooting Windows, iOS, and Android devices, managing incidents in ServiceNow, and escalating critical issues.
Requirements
- High school diploma or equivalent required
- Bachelor’s degree in a related field preferred
- Certifications: MCSA, CCENT, A+ Certification, Network+, MSDST Certification(s) preferred
- ITIL/ITSM training and certification preferred
- 3+ years prior systems support experience, which includes extensive hands-on troubleshooting of hardware and software issues
- Experience with current Windows operating systems required
- Experience with incident management, problem management, and request fulfillment using ServiceNow and/or other enterprise-level ticketing systems
Requirements Summary
High school diploma, Bachelor’s degree in a related field, 3+ years prior systems support experience
