.svg)
Teleperformance
B2B Technical Helpdesk - French - Penang
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 15, 2025
The B2B Technical Helpdesk role is an entry-level position providing first-line support to business clients, partners, and retail teams. The role requires proficiency in French, advanced English, and strong multitasking and time-management skills. Responsibilities include resolving device and app issues, collaborating with internal teams, and ensuring accurate ticket logging.
Requirements
- Bachelor’s Degree or higher
- Native-level proficiency in French, advanced proficiency in English
- Minimum 1–2 years of experience in helpdesk, customer service, or technical support
- Experience using CRM or ticketing tools
- Customer-oriented with strong problem-solving and analytical skills
Requirements Summary
Bachelor's degree or higher, Native fluency in French & English, 1-2 years experience in technical support, CRM/ticketing tool experience. Strong problem solving & analytical skills are required
