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ServiceNow
Chief Transformation Officer (CTO) CRM
ServiceNow CTO CRM role in Milan. Lead enterprise transformations leveraging ServiceNow CRM platform. 15+ years senior leadership, deep CRM expertise, AI integration skills required. PTO, 401k, tuition reimbursement.
Expert/Leadership
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Job description
Posted on:
September 11, 2025
We are seeking a Chief Transformation Officer (CTO) CRM to engage with our largest customer's C-Suite Executives, leverage CRM and operational transformational experience, and develop strategic product and GTM strategy.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 15+ years of experience in Senior leader roles leading large, cutting-edge technology organizations and achieving breakthrough outcomes
- Deep CRM expertise and the ability to position ServiceNow as the leader in CRM
- Experience leading business transformations at scale specialising in CRM
- Extensive experience facing external customers articulating product benefits and being a customer trusted advisor
- Expert-level executive presentation skills, including large presentations, executive briefings and small groups roundtables
- Adaptable and flexible and able to work and thrive in a highly dynamic metric-based environment
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
15+ years of experience in Senior leader roles, deep CRM expertise, and experience leading business transformations at scale
