The Computer User Support Specialist 1 is responsible for providing support for general software and hardware systems within the University of Cincinnati, specifically within a college. This includes installation, setup, and repair of off-the-shelf software programs and conducting user training.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or related field.
- Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
- Relevant work experience considered.
- Experience with IT service delivery in an educational environment.
- Experience with ServiceNow for support requests.
- Experience imaging and deploying systems and applications with System Center Configuration Manager (SCCM).
- Experience with Active Directory and Group Policy configuration.
- Familiarity with Microsoft SharePoint.
- Experience with managing an asset lifecycle (from procurement to disposal).
- Experience supporting basic Audio/Video needs in a classroom environment.
Benefits
- Comprehensive Tuition Remission
- Robust Retirement Plans
- Real Work-Life Balance
- Competitive salary of $40,000 - $45,000 based on experience
- Comprehensive health coverage (medical, dental, vision, prescription)
- Flexible spending accounts & wellness programs
- Professional development & mentorship opportunities