Consulting Technical Manager - OFSAA

The consulting technical manager will be the primary escalation point for application incidents, focusing on severity 1 issues. They will analyze production issues, lead RCA, and participate in ITIL processes. This role involves supporting client interactions, ensuring compliance, and enhancing system observability.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.
• 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
• Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions.
• Strong experience in data modelling concepts, debugging, and triaging technical issues.
• Experience managing Severity 1 incidents, production deployments, and patch support.
• Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
• Familiarity with ETL tools, data pipeline workflows, and batch job scheduling.
• Strong documentation skills and a proactive approach to knowledge sharing.
• Familiarity with IT audit requirements and compliance best practices.

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Volunteer programs