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Wipro Limited
Cross Functional Lead - L2
Join Wipro Limited as a Cross Functional Lead - L2 in Mumbai. Leverage your ITIL expertise and ServiceNow skills to drive ITSM processes and achieve KPIs.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 4, 2025
As a Cross Functional Lead - L2, you will be responsible for executing ITIL processes, managing discussions with customers and vendors, and driving coordination across technical towers. You will also lead ITIL process resources to achieve process KPIs and service level targets.
Requirements
- 10-14 years of experience in ITSM practice in managing various ITIL process roles
- ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification
- Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
- Capability to deliver ITIL Trainings
- Excellent team management skills and inter-personal skills
- Excellent Presentation skills, verbal and written communication skills and facilitation skills
- Good documentation and process flow diagramming skills
- Graduate or Postgraduate in Management / Engineering / Computer sciences
Requirements Summary
10-14 years of ITSM experience, ITIL certifications, ITSM tool knowledge, excellent team management and communication skills
