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iZeno
Customer Experience Analyst
Join iZeno as a Customer Experience Analyst in Cyberjaya. Leverage ServiceNow skills to enhance customer satisfaction, support ITIL processes, and enjoy flexible work benefits.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
May 26, 2025
As IT Customer Experience Analyst, you will be the first point of contact to Logicalis’s customers, working closely with the team to ensure positive customer outcome. Responsibilities include providing customer focus, enforcing processes, diagnosing issues, and escalating problems.
Requirements
- Customer first attitude
- Previous experience in a Managed IT Services environment
- ITIL processes and foundation accreditation
- Excellent written and verbal communication skills in English
- Experience in Remote Desktop Compute Support, Active Directory and MS Exchange administration, Citrix administration, Multi-Function Device Support, and Microsoft Office Suite support
- Experience in ServiceNow or other Service Management tools/ticketing systems
Benefits
- Supportive team environment
- Flexible, modern, working arrangements
- Breadth of experience and purpose
- Pick your own adventure (training and development opportunities)
Requirements Summary
Customer first attitude, ITIL experience, and strong communication skills. Previous experience in Managed IT Services environment
