Customer Technical Support Representative 4 (SCA)

Peraton is seeking a Customer Technical Support Representative to provide Tier I and II technical support to clients. The role involves troubleshooting software, hardware, and network problems, analyzing requests, and maintaining network infrastructure. Requires high school diploma with 4-5 years experience and a U.S. citizenship.

Requirements

• U.S. citizenship
• 4-5 years of experience
• Required School Education
• U.S. Department of Defense security clearance (ADP II Public Trust)
• IM/IT support experience (or related experience)
• MS/MS Office Suite proficiency
• ServiceNow experience
• HDI certification preferred
• Project management skills