Desktop Services Team Leader

We’re looking for a skilled and hands-on Desktop Team Leader to lead our UKDP Desktop Services team based in Kings Hill. This role is key to modernising our desktop support function and delivering a consistent, secure, and high-quality experience for users across the Cabot Group.

Requirements

• ITIL qualification
• Proven experience leading desktop/EUC support across multiple sites with measurable SLA/CSAT improvements.
• Strong grasp of endpoint engineering: standard builds, GPO/profiles/policies, packaging and patch/compliance practices.
• Practical experience of ServiceNow (requests, incidents, changes, knowledge, asset/CI updates).
• Hands‐on with device lifecycle and stock controls; comfortable with audits and reconciliation.
• Effective partnership with Service Desk to enable shift‐left and knowledge reuse.
• Experience in regulated environments (financial services desirable) and working with Security/Risk/Audit.
• Customer‐centric communicator; clear, calm, and credible during incidents.
• Analytical and organised; uses data to prioritise and improve.
• Coaching leadership style; develops people and promotes accountability.
• Continuous improvement mindset; simplifies process and automates where practical.

Benefits

• Generous Paid Time Off
• Discount and cash back on hundreds of high-street shops
• Private health insurance