Digital Consultant, FSM

The Digital Consultant, FSM, will deliver high-quality Field Service Management (FSM) and CRM-enabled solutions across platforms such as ServiceNow, Salesforce, and custom-built architectures. The role requires strong functional consulting skills, the ability to translate complex operational requirements into scalable digital workflows, and deep understanding of field service and service operations best practices.

Requirements

• 2+ years of hands-on experience implementing Field Service Management or service operations solutions on ServiceNow, Salesforce, or similar platforms.
• Strong functional understanding of CRM and FSM processes, including dispatch, workforce management, case/service workflows, and operational analytics.
• Ability to understand complex operational requirements and translate them into structured functional and technical designs.
• Experience collaborating directly with enterprise clients and navigating multi-stakeholder environments.
• Strong communication skills with the ability to engage business owners, technical teams, and leadership stakeholders.
• Highly organized, structured, and capable of managing tasks, requirements, and timelines within an agile environment.
• Demonstrated problem-solving and analytical skills with the ability to troubleshoot issues and identify effective solutions.
• Interest in leveraging AI-driven insights, automation, and intelligent workflows within digital service operations.
• Understanding of web development architectures, integration approaches, APIs, and data flows.
• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.

Benefits

• Unlimited Vacation/PTO
• Full Health Benefits
• 401k Fixed Percentage Plan (USA only)
• RRSP (Canada)
• Paid Parental Leave
• Ongoing training and education opportunities