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Illumit
Dispatcher
SAP Dispatcher at Illumit, Puebla. Manage incidents & service requests using ServiceNow/ITSM tools. Requires IT degree, 1-3 yrs experience, SAP module knowledge. Competitive pay, flexible work, benefits.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Field Service Management
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 28, 2025
The SAP Dispatcher is responsible for managing, prioritizing, and assigning SAP incidents, service requests, and change tasks to the appropriate functional and technical consultants. This role ensures timely response to customer needs, optimal resource utilization, and adherence to SLAs within the SAP support organization.
Requirements
- Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field
- 1-3 years of experience in IT support, SAP operations, service desk, or similar coordination roles
- Experience with SAP modules (FI/CO, MM, SD, PP, HCM, Basis, etc.) is a strong advantage
- Familiarity with ITSM tools (ServiceNow, Jira, Remedy, HP ALM, Solution Manager) preferred
Benefits
- Competitive, above-average compensation
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
Requirements Summary
Bachelor's degree in IT or related field, 1-3 years of IT support experience, familiarity with SAP modules and ITSM tools
