Human Resources Operations Analyst

The HR Operations Analyst provides first-level support to employees and managers regarding HR policies, procedures, systems, and programs. This role handles a wide range of HR inquiries via phone, email, and case management tools, ensuring accurate and timely resolution in a customer-focused manner.

Requirements

• Respond to employee and manager inquiries related to HR topics
• Provide accurate, timely, and courteous service via phone, email, or case management systems
• Research and resolve issues or escalate more complex cases to appropriate HR teams or subject matter experts
• Maintain and update employee records in the HRIS and ensure data accuracy
• Follow standardized operating procedures, service level agreements (SLAs), and internal controls to ensure compliance and quality
• Document all transactions and communications accurately in the case management tool
• Assist with routine HR tasks such as employment verifications, data entry, file maintenance, and generating standard reports
• Contribute to continuous improvement by identifying trends and recommending process enhancements
• Stay current on HR policies, procedures, and system changes to ensure accurate service delivery
• Participate in special projects, audits, and initiatives as assigned by HR leadership