IT Helpdesk Technician

Lucid is seeking an IT Helpdesk Technician to address user inquiries, troubleshoot hardware and software issues, and efficiently manage support requests/incident for prompt resolution.

Requirements

• Serve as the first point of contact for end users seeking technical assistance via phone, email, chat or ticketing system.
• Guide users through step-by-step solutions in person or remotely.
• Assist with onboarding/offboarding tasks such as setting up new user accounts and equipment.
• Assist users in troubleshooting and resolving technical problems with hardware and software.
• Handle OS deployments and imaging for PCs and laptops, ensuring standardized configurations and streamlined deployment processes.
• Report issues to higher-level support teams when necessary.
• Collaborate with IT teams or departments to resolve issues.
• Handle password resets and account unlock requests.
• Install, configure, and troubleshoot software applications.
• Assist with hardware-related problems, including desktops, laptops, printers, and other peripherals.
• Coordinate hardware repairs or replacements when necessary.
• Monitor network performance and troubleshoot basic network connectivity issues.
• Provide support to end-users for basic network-related problems, such as connectivity issues or slow performance.
• Diagnose and resolve basic network issues, including connectivity problems, IP address conflicts, and DNS errors.
• Ensure antivirus software and security patches are up to date.
• Coordinate with vendors for repairs or replacements when necessary.
• Assist in configuring network, systems, storage, and security devices.
• Provide support to end-users and other IT teams for firewall-related issues.
• Work with security teams to implement and enforce security controls.
• Collaborate with other network engineers, IT teams, and security professionals to address issues.
• Monitor server health, troubleshoot server-related issues, and perform routine maintenance.
• Provide on-site support by visiting offices and locations as needed.
• Ability to perform IT Inventory assets management as needed.

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability insurance
• Vacation
• 401k