IT Operational Analyst

We are seeking a highly skilled IT Operation Analyst with strong expertise in Product Lifecycle Management (PLM) and engineering application supports.

Requirements

• Provide onsite and regional technical supports for PTC Windchill, Autodesk Vault and MCAD tools (Creo, AutoCAD, Inventor, SolidWorks).
• Troubleshoot and resolve issues related to PLM-CAD integration, data and workflow management, and user access.
• Support configuration for Windchill, Autodesk Vault and CAD.
• Support Windchill major/minor upgrades including SIT/UAT/Hyper cares, etc.
• Maintenance and support for Windchill modules: PDMLink, ProjectLink, PartsLink, MPMLink.
• Manage Change Management, Supplier Management (AML/AVL), Visualization Services (WVS), Workflow Management, and BOM Management.
• Execute data migration using multiple utilities.
• Work with engineering teams to optimize PLM/CAD workflows, capture business requirements.
• Participate in global PLM and digital transformation initiatives, including upgrades, testing, and deployment.
• Identify issues and risks proactively, propose effective solutions, and ensure timely resolution to minimize business impact.
• Follow ITIL processes for incident, problem, and change management; apply Agile methodologies for issue tracking and devops activities.
• Coordinate with vendors and global IT teams for technical support and enhancements.
• Prepare and deliver regular management reports on system performance, incidents, and improvement initiatives.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with advanced PLM, CAD, and IT technologies in a global organization.
• Professional development and exposure to global operations and projects.