IT Services & Project Delivery Support

The IT Services & Project Delivery Support role plays a critical part in improving the performance of existing IT processes, ensuring the effective execution of IT projects, and embedding service and security best practices into daily operations. The successful candidate will focus on enhancing how existing ITIL-based practices are applied across IT services, while leading projects that deliver measurable improvements in performance, compliance, and service quality.

Requirements

• ITIL v4 Foundation certification (Intermediate or Managing Professional preferred)
• Experience improving or coordinating service processes in partnership with Service Desk
• Proven experience in IT project management, with end-to-end ownership of technical project delivery
• Familiarity with project frameworks (Agile/Scrum, PRINCE2, PMBOK)
• Proven experience designing and running ITIL-based processes
• Process-oriented and structured; capable of documenting and standardizing workflows
• Strong communication skills with the ability to bridge technical and non-technical audiences
• Analytical mindset with experience creating dashboards and process metrics
• Self-starter with the ability to work independently while coordinating with diverse IT teams
• Experience with SharePoint or other internal content management systems
• Experience using ServiceNow

Benefits

• £60,000 - £70,000 (depending on experience)
• Plus company benefits