IT Support Services II-Help Desk

COURSER is seeking a skilled IT Support Services II to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 3-5 years of experience in IT support or system administration, preferably in a corporate environment
• Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications
• Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations
• Familiarity with helpdesk and ticketing systems (e.g., ServiceNow, JIRA, Zendesk)
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently
• Strong communication skills, with the ability to explain technical concepts to non-technical users

Benefits

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Flexible PTO
• 10 Holidays including your Birthday and a Floating Holiday!
• Gym reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid Maternity and Paternity leave
• Paid certifications
• Learning and development programs