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Courser
IT Support Services II-Help Desk
IT Support Services II at Courser in Greenville, SC. Provide second-tier technical support, system administration, troubleshooting across platforms, user account management, and mentorship. Requires 3-5 years IT support experience, Bachelor's degree. Competitive benefits, paid certifications, flexible PTO.
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
November 25, 2025
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware.
Requirements
- Advanced Technical Support: Provide second-tier support for hardware, software, and network-related issues escalated from junior team members, ensuring timely resolution.
- System Administration: Assist in the administration and management of IT systems, including servers, workstations, and cloud environments.
- Troubleshooting: Diagnose and resolve complex technical issues across a variety of platforms, including Windows, macOS, Linux, and mobile devices.
- User Support: Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience.
- Documentation: Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference.
- Mentorship: Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills.
- IT Projects: Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope.
- Monitoring and Maintenance: Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues.
- User Account Management: Manage user accounts, permissions, and access rights within various systems and applications.
- Incident Reporting: Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes.
Benefits
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Flexible PTO
- 10 Holidays including your Birthday and a Floating Holiday!
- Gym reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid Maternity and Paternity leave
- Paid certifications
- Learning and development programs
Requirements Summary
3-5 years of experience in IT support or system administration, preferably in a corporate environment. Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
