IT Support Specialist

This role is for a Technical Support Specialist at NielsenIQ Enterprise Platforms, focused on ensuring the stability and performance of corporate technologies. The specialist will handle a wide range of IT issues, respond to customer inquiries, implement new software, and provide expert advice. They are responsible for maintaining the integrity of ServiceNow and working collaboratively with both internal teams and customers.

Requirements

• Office based
• Technical subject matter expert within the Service Support environment
• Ensure SLA compliance
• Troubleshoot hardware, software, networking, and implement remote remedies
• Act as first point of escalation for customers for operational performance issues
• Assist with implementation, ongoing support, and user onboarding
• Review and update asset information and proactively identify improvements
• Follow up and update customer status and information
• Recommend process improvements
• Understand internal structures and manage stakeholder relationships
• Provide accurate IT information and updates on ServiceNow
• Pass on customer feedback to relevant teams

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)