Junior Onsite PC Technician (m/w/d) first and second level support

Everience is an international consulting and augmented digital services group with 4,000 employees, placing people at the heart of the AI revolution. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics.

Requirements

• Deliver Level 1 and Level 2 support across hardware, software, and networking.
• Manage incidents and service requests using ServiceNow or similar ticketing platforms.
• Set up, configure, and troubleshoot Windows devices, Microsoft 365, and standard office IT.
• Provide excellent in-person and remote user support.
• Escalate complex issues to senior engineers or vendors as needed.
• Maintain clear documentation of incidents, solutions, and system changes.