Lab Lead, ServiceNow, Tangerine

Lab Lead, ServiceNow, Tangerine is a role that requires leading and coaching team members, working on multiple projects, and providing technical solutions. The role involves contributing to the overall success of the Service Management Technology (SMT) team and ensuring compliance with governing regulations and internal policies.

Requirements

• Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Lead and coach team members with task-oriented activities, coordinate team developments between teams and teammates.
• Extract and maximise business value by providing solutions that best fit the business.
• Configure and develop solutions on the ServiceNow Platform.
• Leading end-to-end ServiceNow implementation project teams and owning project delivery goals.
• Provide Level 3 production support.
• Maintain up-to-date technical documentation.

Benefits

• Diversity, Equity, Inclusion & Allyship
• Accessibility and Workplace Accommodations
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement