Lab Lead, ServiceNow, Tangerine

The Lab Lead, ServiceNow role at Tangerine requires a customer-focused culture champion who can lead and coach a team to deliver ServiceNow implementation project teams and provide level 3 production support. The ideal candidate will have 3-5 years of ServiceNow experience, ITIL Foundation certification, and ServiceNow Advanced System Administrator certification.

Requirements

• Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Work with other lab members, such as business analysts, QA Testers, Architects, and the Operations Team to help support the delivery of releases.
• Lead and coach the team members with task-oriented activities, coordinate the team developments between the teams and teammates
• Extract and maximise business value by providing solutions that best fit the business (i.e. leveraging out of box versus heavy customization).
• Help with proofs of concept to get the most out of the ServiceNow modules for the business.
• Configure and develop solutions on the ServiceNow Platform (i.e Worflows, Business Rules, Script Includes, etc)
• Leading end-to-end ServiceNow implementation project teams and owning project delivery goals.
• Must be able to work on multiple projects at the same time with good time management skills.
• Provide guidance to junior members in the team.
• Work without supervision on project work.
• Provide Level 3 production support.
• Provide support with technical solutions within your domain space (i.e. ITAM, ITSM).
• Maintain up to date technical documentation.
• Participate in estimation with your enterprise stakeholders.

Benefits

• Diversity, Equity, Inclusion & Allyship
• Accessibility and Workplace Accommodations
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement