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ServiceNow
Lead Performance Engineer (Escalations Engineering)
Join ServiceNow as a Lead Performance Engineer in Orlando, FL. Resolve performance issues, mentor juniors, and leverage AI and scripting skills.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 9, 2025
This role focuses on managing and resolving Performance and instance availability issues for ServiceNow Technical Support. The Performance Support Engineer will be the last point of escalation, mentoring junior team members and providing technical guidance. The position requires strong troubleshooting and interpersonal skills, including being available outside normal business hours and a commitment to high-value customer service.
Requirements
- Experience with AI integration into workflows.
- Strong troubleshooting skills with relational databases (MySQL, Oracle).
- Experience with scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
- Advanced Unix/Linux experience.
- Understanding of network and system administration.
- Experience diagnosing performance degradation.
- Experience with web applications stacks.
Requirements Summary
Experience with AI and database troubleshooting. Strong scripting skills. Advanced Unix/Linux. Excellent communication & time management
