.svg)
Motorola Solutions
NOC Engineer
NOC Engineer at Motorola Solutions, NYC. 24/7 NG911 monitoring, incident management via ServiceNow. Tier 1 support, triage, escalation. 2+ yrs IT service desk exp required. Benefits: medical, dental, 401K match, PTO.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 1, 2025
The NG911 Service Desk provides 24/7 monitoring and response services for 9-1-1 Public Safety in NYC. Primary responsibilities include monitoring, issue recording, escalation, general triage, and resolving Tier 1 issues in a timely manner utilizing the provided software tool sets.
Requirements
- 2+ years of experience in Customer Service, Call Center, or Operations support in a customer-facing IT Service organization
- Remote or virtual machine support experience is a plus
- Familiar with Microsoft Windows products
- Use of ServiceNow or Remedy for Incident Management (Problem, Asset, and Change a Plus)
- Exceptional written and verbal communication skills
- Technical Writing skills are a plus
- Must be able to work in a 24/7 shift environment
- Must be able to work overtime as required
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Requirements Summary
High school diploma or equivalent, 2+ years of technical service desk or customer service experience, and legal authorization to work in the U.S. indefinitely
Apply now
New York
|
New York
United States
Entry Level
In-Person
Full Time
59200-94700 USD/year
