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Accelecom
NOC Technician - GA
NOC Technician at Accelecom (Sandy Springs, GA). Monitor fiber/IP networks 24x7 using SolarWinds, PRTG, ServiceNow ticketing. Troubleshoot optical systems, manage escalations. 3-5 yrs telecom NOC exp required. Health/dental/vision/401k.
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Field Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 21, 2025
This is an onsite role located in the Metro Atlanta Area (Sandy Springs) that supports Accelecom’s statewide fiber and IP network by monitoring, troubleshooting, and coordinating restoration activities in a 24x7 environment.
Requirements
- Monitor network health using SolarWinds, PRTG, Assure1, and related EMS/NMS systems.
- Respond to customer calls, emails, tickets, and escalations professionally and promptly.
- Identify and troubleshoot issues across fiber, Ethernet transport, optical systems, and IP layers.
- Work with LECs, last-mile providers, partner carriers, and field technicians on testing, loopbacks, dispatching, and service restoration.
- Create, update, escalate, and resolve trouble tickets using systems such as ServiceNow, Remedy.
- Support network maintenance events, impact assessments, and MOP procedures.
- Assist in collecting performance data, usage metrics, audit logs, and operational reporting.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Retirement Plan
- Paid Time Off
- Life Insurance
- Short-Term Disability Insurance
Requirements Summary
At least 3-5 years of experience as a Telecom NOC Technician
