Principal Technical Consultant - CRM & Industry Workflows

We are seeking a Principal Technical Consultant - CRM & Industry Workflows to guide clients through the implementation of ServiceNow’s Customer Service Management (CSM) and Field Service Management (FSM) solutions. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.

Requirements

• 8+ years of experience in consulting, configuration, and implementation of complex technologies
• 2+ years of experience in enterprise architecture and technical roadmaps
• Proven track record in designing and implementing CSM solutions
• Solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices
• Ability to influence senior leaders and stakeholders
• Proficiency in creating architectural designs, solution presentations, and integration strategies
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies