Principal Workflow Architect - CRM & Industry Workflows

ServiceNow is seeking a Principal Workflow Architect to guide clients through the implementation of CRM Service: Customer Service Management (CSM) and Field Service Management (FSM) or CRM Sales: Sales and Order Management (SOM) solutions. The successful candidate will possess deep expertise in CRM Service (CSM, FSM) or CRM Sales (SOM, CPQ), coupled with a strong understanding of using AI, Experiences (UX/CX, Portals, Workspaces) and Industry Solutions, to solve complex client challenges and advocate for customer needs within ServiceNow.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Minimum of 8 years in consulting, configuration, and implementation of complex technologies
• Customer Service Management Expertise: Proven track record in designing and implementing CSM solutions
• Industry: Telecoms, Media & Technology
• Leadership Skills: Ability to influence senior leaders and stakeholders
• Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies
• Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Sales Order Management Implementation Specialist, and Certified Technical Architect within the first year

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance