Product Manager, Consultant

The Integrated Output Solutions team, part of the Member Experience Transformation team, manages requirements, features, and sequencing for creating iterative improvements to Blue Shield's communication with members. This role oversees ID card delivery across all lines of business, focusing on compliance, templates, prioritization, and reporting to ensure timely delivery. Key responsibilities include legal/contractual compliance, incident management, and stakeholder alignment.

Requirements

• Identify and understand ongoing key personas.
• Exhibit natural user empathy.
• Analyze KPIs at a product level.
• Conduct secondary market research.
• Effectively organize and lead brainstorming sessions.
• Serve as Lead ID Card liaison.
• Utilize product management tools to create and prioritize agile team backlogs.
• Utilize ITSM tools (ServiceNow, JIRA) for insights.
• Manage and reduce costs while maintaining quality.
• Refine and improve the Incident Management process.