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Johnson Controls
Salesforce Support Analyst
Salesforce Support Analyst at Johnson Controls, Pune. Provide CRM support, resolve incidents, manage tickets via ServiceNow/JIRA. Requires 3+ yrs Salesforce experience, Admin cert, Apex/LWC knowledge, integration expertise. Flexible hours, work-life balance.
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 19, 2025
As a Salesforce Support Analyst, you will provide day-to-day support for our Salesforce CRM system, troubleshoot and resolve incidents, and contribute to the continuous improvement of our service delivery.
Requirements
- 3+ years' experience in Salesforce Support
- Salesforce Administrator Certification
- Knowledge of Apex and Lightning Web Components (LWC) development
- Experience in Salesforce integrations including Mulesoft
- Experience with ServiceNow, JIRA or similar tools for ticket handling and project tracking
- Excellent communication skills
- Ability to work in an agile environment and adapt to changing requirements
Benefits
- Work-life balance
- Flexible working hours
- Occasional flexibility for urgent issues or peak times
Requirements Summary
3+ years' experience in Salesforce Support, Salesforce Administrator Certification, and experience with ServiceNow, JIRA or similar tools
