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Johnson Controls
Salesforce Support Technical Lead
Salesforce Support Technical Lead at Johnson Controls, Pune. Lead CRM support team, manage Apex/Lightning, oversee ticket handling via ServiceNow. Requires 6+ yrs, Salesforce certs, DevOps knowledge, global stakeholder engagement.
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 1, 2025
The Salesforce Support Technical Lead oversees the daily support and administration of our Salesforce CRM, leading and coordinating support analysts, providing technical guidance, and acting as primary escalation point.
Requirements
- 6+ years' experience in Salesforce Support Tech Lead role or similar
- Knowledge of Apex, Visualforce, Lightning and more
- Salesforce certifications required (Salesforce Administrator, Platform Developer 1 Certification)
- Third level degree in related field
- Experience with web and mobile systems integrated with various platform such as ERP, SFDC (with and without middleware) and more
- Heroku experience an advantage
- Strong understanding of devops principles and practices including use of JIRA or similar
- Experience with ServiceNow or similar tool for ticket handling and reporting
- Excellent communication skills to work effectively with business stakeholders globally
- Leadership experience, problem-solving skills and attention to detail
Benefits
- Work-life balance and respect personal time
Requirements Summary
6+ years' experience in Salesforce Support Tech Lead role, Salesforce certifications, and third level degree in related field
