SAP OTC Solution architect

We are seeking a seasoned SAP SD Support Consultant with over 8 years of hands-on experience in SAP Sales and Distribution module. The ideal candidate will be responsible for providing L2/L3 support, resolving incidents, managing service requests, and ensuring smooth business operations in the SAP SD landscape.

Requirements

• Provide day-to-day support for SAP SD module including order management, pricing, billing, shipping, and credit management.
• Support active projects including Hypercare.
• Analyze and resolve incidents, service requests, and change requests within defined SLAs.
• Collaborate with business users to understand issues and provide functional solutions.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Coordinate with ABAP developers for custom enhancements and debugging.
• Support month-end and year-end closing activities.
• Document functional specifications, test cases, and user manuals.
• Participation in system upgrades, patching, and regression testing.
• Ensure compliance with internal controls and audit requirements.