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Johnson Controls
SAP OTC Solution architect
SAP OTC Solution Architect at Johnson Controls, Pune. 8+ yrs SAP SD/S4 HANA expertise required. L2/L3 support, incident resolution, order-to-cash processes. Health insurance, PTO, professional development.
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 26, 2025
We are seeking a seasoned SAP SD Support Consultant with over 8 years of hands-on experience in SAP Sales and Distribution module. The ideal candidate will be responsible for providing L2/L3 support, resolving incidents, managing service requests, and ensuring smooth business operations in the SAP SD landscape.
Requirements
- Provide day-to-day support for SAP SD module including order management, pricing, billing, shipping, and credit management.
- Support active projects including Hypercare.
- Analyze and resolve incidents, service requests, and change requests within defined SLAs.
- Collaborate with business users to understand issues and provide functional solutions.
- Perform root cause analysis and implement permanent fixes for recurring issues.
- Coordinate with ABAP developers for custom enhancements and debugging.
- Support month-end and year-end closing activities.
- Document functional specifications, test cases, and user manuals.
- Participation in system upgrades, patching, and regression testing.
- Ensure compliance with internal controls and audit requirements.
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Professional development opportunities
Requirements Summary
8+ years of experience in SAP SD module with strong support background, S4 HANA experience mandatory, and good understanding of cross-module integration (MM, FI, WM)
