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Marsh McLennan
Senior Analyst - IT Support 1/2 livello
Senior Analyst IT Support at Marsh McLennan, Milan. Manage incidents via ServiceNow, resolve first/second-level issues, support hardware/phones. 3+ yrs IT services, Windows expertise required. Professional growth & inclusive culture.
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 27, 2025
We are seeking a talented individual to join our team as a Senior Analyst - IT Support. This role will be based in Milan and will provide support for technology assets, manage incidents, and provide training on IT tools. The ideal candidate will have at least 3 years of experience in IT services, good knowledge of Windows operating system and laptop hardware, and excellent interpersonal skills.
Requirements
- Analyze and resolve first- and second-level incidents
- Prepare, provide support, and deliver laptops and phones used by our employees
- Manage escalated incidents or requests requiring higher technical expertise or the involvement of subject matter experts internationally
- Monitor activities using our internal incident management tool ServiceNow
- Collaborate with international IT teams and participate in migrations and rollouts
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Range of career opportunities
- Benefits and rewards to enhance well-being
Requirements Summary
At least 3 years of experience in IT services, good knowledge of Windows operating system and laptop hardware, and excellent interpersonal skills
