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Strategic Data Systems
Senior Customer Tech Support Specialist (Help Desk Manager)
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 8, 2022
Dahlgren Naval Surface Warfare Center is seeking a Senior Customer Tech Support Specialist (Help Desk Manager) to provide on-site support to Corporate Research, Development, Test and Evaluation (RDT&E) network users and other code 1042 customers. The role involves desktop support, phone support for RDT&E connectivity issues, IP address management, and the maintenance of a Help Desk mailbox. This is an on-site position contingent on contract award.
Requirements
- DOD Top Secret Security Clearance
- CWF designation IAT Level III Certification
- 6 years of similar professional experience in DoD or Federal environments with help desk tools such as ServiceNow or BMC Remedy
- IT Level 1 designation with T5/T5R investigation
Requirements Summary
DOD Top Secret Clearance, IAT Level III Certification, 6+ years in DoD/Federal help desk experience. IT Level 1 designation and T5/T5R investigation are required
