Senior Engagement Manager

ServiceNow is seeking a Senior Engagement Manager to oversee the delivery of solutions to meet customer needs. This role involves collaboration with customers, partner teams, and ServiceNow resources, ensuring project success through governance, risk management, and resource allocation. The manager will also mentor customers and partners, driving adoption and customer engagement with ServiceNow's AI-enhanced cloud platform.

Requirements

• Leverage or critically think about how to integrate AI into work processes.
• 12+ years of progressive experience in a professional services organization, or equivalent education/experience.
• Ability to travel up to 50%.
• Creativity with comfort running projects independently.
• Experience driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflow.
• FD21