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Eurofins
Senior Product Sustenance Specialist
Senior Product Sustenance Specialist at Eurofins, Bengaluru. ITIL-certified IT support professional managing incidents, service requests, and application maintenance. 5-8 yrs exp required.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 12, 2025
Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services. As a Senior Product Sustenance Specialist, you will work with a team to provide users a high quality product experience, taking care of Incident resolution as well as Service Requests.
Requirements
- Proactive, professional technical support service for applications following ITIL guidelines
- IT support and maintenance of business applications
- Create and maintain comprehensive documentation and knowledgebase
- Work self-organized to process incoming requests
- Collaborate with the Information Technology and Operations teams
- Create productive relationships with key users, vendors and colleagues
Benefits
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Opportunities for professional development and training
Requirements Summary
5-8 years of related work experience in IT, with strong knowledge of IIS, web-based applications, and MS SQL databases
