Senior Service Desk Analyst

Version 1 is seeking an experienced Senior Service Desk Analyst to work on a customer site based in Edinburgh. The successful candidate will provide timely and professional assistance to resolve IT-related issues, ensuring a reliable IT infrastructure and delivering excellent customer service.

Requirements

• Minimum of 3-5 years of experience in Service Desk and IT support
• Strong understanding of IT infrastructure, systems, and troubleshooting methodologies
• Experience with service desk management tools (e.g. JIRA, ServiceNow)
• Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred
• Strong communication, interpersonal, and problem-solving abilities with a Customer-focused mindset
• Ability to manage multiple priorities and meet deadlines
• Adaptability to evolving technologies and processes
• Strong analytical and reporting skills
• Proficiency in Microsoft Office 365 Support
• Knowledge of AWS and Azure fundamentals
• Proficiency in Active Directory and Group Policy Support
• Technical proficiency in Windows Server and Linux operating systems

Benefits

• Quarterly Performance-Related Profit Share Scheme
• Flexible/remote working
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme
• Generous holiday allowance
• Enhanced maternity/paternity leave
• Marriage/civil partnership leave and special leave policies
• Educational assistance, incentivised certifications, and accreditations
• Reward schemes including Version 1's Annual Excellence Awards & ‘Call-Out’ platform
• Environment, Social and Community First initiatives