Service Desk Analyst

Rank Group is seeking a Service Desk Analyst to support corporate and retail operations in its Mecca Bingo and Grosvenor Casinos locations. The role involves resolving IT incidents, providing excellent customer service, and ensuring smooth operations in an on-site, international environment. They emphasize a collaborative and growth-oriented workplace.

Requirements

• In-depth experience supporting mid-sized user bases both remotely and in person
• General knowledge of desktop computing
• Active Directory and User Account Management
• Basic Network switch, patch panel and troubleshooting skills
• Multi-Function Device (MFD) printer/scanner support and troubleshooting
• Excellent customer service communication skills
• Strong incident analysis and prioritisation
• Strong Helpdesk experience
• Familiarity with ITSM ticketing platforms (preferably ServiceNow)

Benefits

• Wellbeing support
• International collaboration opportunities
• Development training
• Leadership training
• Industry certifications
• Pension schemes
• Bonus schemes
• Private medical insurance
• Life insurance