Service Desk Analyst

Visa is seeking a proactive Service Desk Analyst to join their team. This role will be the first level of response for service-related alarms and incidents, handling client reports and internal monitoring systems. The position requires excellent communication skills, technical troubleshooting abilities, and the ability to resolve issues quickly and effectively. The role includes participation in an on-call rotation with 24/7 support coverage.

Requirements

• Experience: 1–2 years in Service Desk/Help Desk handling incidents and alarms.
• Proven experience in a Service Desk, Technical Support, or Incident Response role.
• Hands-on with ServiceNow/Jira/Zendesk, understands priorities/severity, SLAs, and escalation.
• Experience with SQL to relational databases
• Experience on building documentation
• Willingness to work shifts and on-call rotation.
• English level B1 (intermediate).

Benefits

• Competitive salary
• Opportunity to impact a purpose-driven industry
• Teamwork and collaboration