Service Desk Incident Manager

Link Solutions is seeking a Service Desk Incident Manager to join their team in Adelphi, MD. This role involves efficient processing of service requests, effective incident management, and driving process improvement within a professional and innovative environment. The company focuses on reliable and effective Information Technology services to support critical mission needs.

Requirements

• U.S. Citizenship
• Active DoD Secret Clearance
• BA/BS in computer sciences or information technology, or a High School Diploma with two (2+) years of experience.
• Five (5) years of relevant experience working in an IT or Service Desk environment
• IAT Level II Certification equivalent or higher (CompTIA Security+, CCNA Security, GICSP, GSEC, SSCP)
• Microsoft 365 Certified: Endpoint Administrator Associate

Benefits

• Competitive compensation and benefits package
• Paid holidays
• Medical, dental, vision
• Long and short-term disability
• Life insurance
• Referral bonuses
• Relocation incentive program