Service Desk Request Queue Manager

Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, MD. The Service Desk Request Queue Manager will be responsible for ensuring efficient processing of service requests and effective incident management in accordance with DoD standards and best business practices to drive process improvement and service delivery performance.

Requirements

• Must be a U.S. Citizen
• Must have an active DoD Security Clearance
• Must have a BA/BS in computer sciences or information technology, or a High School Diploma with two (2+) additional years of experience
• Must have at least five (5+) years of relevant experience working in an IT or Service Desk environment
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)
• Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date
• Excellent communication skills (written and oral) and interpersonal skills
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks

Benefits

• Paid holidays
• Paid time off
• Medical
• Dental
• Vision
• Company-paid long and short-term disability
• Life insurance
• Referral bonuses
• Relocation incentive program
• Certification reimbursement program
• Retirement