Service Management Advisor 3

This role is for a Service Management Advisor focusing on the change management processes of the International Networks. The role involves reviewing and responding to changes, ensuring compliance, identifying potential incidents, and providing feedback for process improvements. It requires strong ServiceNow expertise and a focus on customer communication and stakeholder engagement.

Requirements

• Review planned work notifications for impact on Network/customers
• Assess and impact ServiceNow changes for compliance
• Manage daily workflow across queues
• Identify and support performance and process improvements
• Create and maintain work instructions
• Actively participate in team meetings and coaching

Benefits

• Competitive salary