.svg)
Qoria
Service & Project Quality Manager
Join Qoria in Perth as a Service & Project Quality Manager. Leverage ServiceNow skills to ensure service excellence and project tracking. 5+ years in ITSM required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 14, 2025
Join Qoria in Perth, Australia, to drive operational excellence as a Service & Project Quality Manager, ensuring high standards in service delivery, project tracking, and ticket management.
Requirements
- 5+ years in service delivery, ITSM, or project operations roles.
- Strong working knowledge of Jira and service desk platforms (e.g. ServiceNow, Zendesk, or similar).
- Experience building or maintaining reporting dashboards using tools like Jira filters, Google Sheets, Looker, PowerBI, or Tableau.
- Familiarity with ITIL processes and SLA frameworks.
- High attention to detail and a proactive, structured work style.
- Excellent communication and stakeholder engagement skills.
Benefits
- Deliver tech with purpose
- Work with people who care
- Through work that you love
- And a career that you own
Requirements Summary
5+ years experience in service delivery, ITSM, or project operations with strong working knowledge of Jira and service desk platforms, and experience building reporting dashboards
