ServiceNow Architect

Join our team as a ServiceNow Architect to work on a new implementation of CSM and Service Bridge. Design, develop, and implement ServiceNow solutions using best practices and standards. Collaborate with administrators, business analysts, and end users to ensure high-quality solutions.

Requirements

• Bachelor's Degree in Computer Science, IT or other relevant degree or equivalent work experience
• At least 8-10 years of experience in ServiceNow development and administration
• At least 2 years of experience in ServiceNow technical architecture and design in CSM and TPSM
• CIS-CSM (Certified Implementation Specialist - Customer Service Management) certification
• Experience configuring and managing Service Bridge
• ServiceNow Certified Application Developer (CAD) and Certified System Administrator (CSA) certifications
• Strong knowledge of ServiceNow platform tools and technologies, such as CSM, Service Bridge, Employee Center, Communities, Flow Designer, IntegrationHub, Scripting, REST APIs, etc.
• Proficient in web development languages and frameworks, such as HTML, CSS, JavaScript, Angular, Bootstrap, etc.
• Excellent communication, collaboration, and problem-solving skills
• Ability to work independently and as part of a team
• Experience in Agile methodology and tools, such as Scrum, Jira, etc.
• Experience in IT Service Management for customer facing organizations with a focus on international support centers, Knowledge and customer Communities
• Experience in IT Operations Management and/or IT Business Management domains is a plus

Benefits

• Annual base salary range: $110,000 to $335,000
• Equity awards
• Generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits