ServiceNow Developer – Asset Management

Join Amgen's mission of serving patients with serious illnesses. As a ServiceNow Developer - Asset Management, you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Operations Management (ITOM) and IT Asset Management (ITAM) modules.

Requirements

• Provide daily administrative support for ServiceNow ITOM and ITAM modules, focusing on Cloud Discovery, Optimization, and Governance
• Fulfill service requests related to IT asset management, platform configuration, and user access, ensuring timely and accurate delivery
• Respond to incidents and resolve platform issues related to ITOM and ITAM, minimizing downtime and service disruption
• Perform regular platform maintenance tasks, including patching, upgrades, and health checks to ensure optimal performance
• Assist with the configuration and management of workflows, asset tracking, and governance processes within the ITAM and ITOM modules
• Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs
• Support the discovery and optimization of cloud resources, ensuring that IT assets are efficiently tracked and managed
• Collaborate with senior developers or platform owners to troubleshoot and resolve more complex technical issues
• Manage role-based access control (RBAC) for ITOM and ITAM modules, ensuring that security and compliance standards are maintained
• Assist in monitoring IT asset lifecycle management, ensuring assets are properly recorded, utilized, and decommissioned
• Provide end-user support for IT asset-related inquiries and troubleshooting, guiding users in asset management processes
• Participate in platform-related projects, assisting with testing and implementation of new features or upgrades for IT asset management
• Create and maintain detailed documentation for system changes, updates, administrative processes, and asset management procedures for future reference and knowledge sharing
• Stay informed about new ServiceNow features and best practices related to ITOM and ITAM, applying updates to improve platform performance, asset governance, and user satisfaction

Benefits

• Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
• Equal opportunity employer
• Accommodations for individuals with disabilities