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Apple
Software Application Support Engineer- Retail Engineering
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 16, 2025
Apple is seeking a Software Application Support Engineer to join their retail applications team in Austin, Texas. The role involves collaborating with engineers to resolve issues, proactively challenging the status quo, and contributing to product improvement. Responsibilities include incident management, team leadership, automation development, root cause analysis, and on-call support. This position requires strong critical thinking and communication skills.
Requirements
- 4+ years of experience supporting critical, customer-facing systems in a production environment.
- Hands-on experience with incident management tools such as ServiceNow or Jira.
- Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).
Requirements Summary
4+ years of system support, ServiceNow/Jira experience. Strong problem-solving and incident management skills. Bachelor's degree or equivalent experience
